MBO RAS – Worldwide service despite COVID-19

Service call-outs can be minimised with MBO’s remote maintenance tool RAS.

A vaccine against the COVID-19 virus is still yet to be found. Restricted travel, social distancing, face coverings and other safety precautions against the further spread of the virus will continue to be a part of our everyday lives for the foreseeable future. But what do you do if your folding machine isn’t working, production in the finishing process is at a standstill and the experienced MBO technician isn’t able to go to the installation site? The RAS remote maintenance tool from MBO Postpress Solutions GmbH provides the solution to this, and has done even before the coronavirus pandemic.

As an experienced partner for the finishing process in bookbinderies, MBO supports its customers precisely where they need it: directly at the customer’s site, wherever this may be located. All the customer needs is Internet access and MBO’s remote access system RAS. As soon as RAS is switched on via a switch on the control cabinet, the MBO service technician can establish a connection to the machine. With the help of RAS, errors can be diagnosed and rectified quickly. What’s more, the employee in the bookbindery benefits because they can follow all the work steps in real time. RAS often avoids the need for a technician call-out. This not only saves costs, but also significantly reduces the downtimes of the folding machine.

You can find out more about MBO’s remote access system RAS on MBO’s website service/ras_remote_service/__RAS-Fernwartung.html or at Postpress Alliance’s open house taking place from 24 to 27 November 2020 on the premises of Hohner Maschinenbau GmbH in Tuttlingen, where MBO will be among the exhibiting partners.

Press contact
If you need more information or files (such as logos, high-resolution images, additional text) or would like to request an interview, please contact Mrs Katja Haug (Head of Marketing) on + 49 (0) 719146-380 or by email at katja.haug@mbo-pps.com.